Refund Policy

Last updated: July 22, 2026

This policy explains when a payment made through the Neklinx app or web services may be refunded. Neklinx is currently in a pilot phase in select markets; this policy applies to all payments processed through the Service, including pilot transactions.

1. Eligible for Refund

• Locker or hardware malfunction that prevents you from depositing or retrieving your item, where the issue is not caused by you.
• Duplicate or erroneous charge caused by a technical error in the app or payment processor.
• Booking cancelled before use begins, where the site's cancellation window (shown at checkout) has not passed.
• Service not rendered — for example, an operator-deposited item (inverted-flow verticals) that was never made available for pickup.

2. Not Eligible for Refund

• No-shows or expired bookings where the pickup window (shown at checkout) has passed.
• Change of mind after the service has already started (e.g., a locker has been unlocked and used).
• Loss or damage to items caused by the user's own actions.
• NXL loyalty points — these have no cash value and are never refunded or converted back to a payment method.

3. How to Request a Refund

Contact us at neklinx.app@gmail.com with your booking reference, the site/locker involved, and a description of the issue. For app-based bookings, you can also start a request from Profile → Help → Contact Support.

4. Processing Time

We review refund requests within 5 business days. Approved refunds are returned to the original payment method and may take an additional 5–10 business days to appear, depending on your bank or card issuer. Refunds for cryptocurrency payments (processed via NOWPayments) are issued in the same currency originally used, when technically possible.

5. Operator-Managed Sites

For sites operated by third-party partners, Neklinx facilitates the refund process but the underlying service issue may also be subject to the Operator's own policies, which will be communicated to you if applicable.

6. Changes to This Policy

This policy may be updated as we exit the pilot phase and expand to additional markets. The "Last updated" date reflects the latest revision.

7. Contact

NexLink Technologies Inc.
Email: neklinx.app@gmail.com