Account & Data Deletion

Last updated: July 22, 2026

You can request deletion of your Neklinx account and associated personal data at any time, whether or not you still have the app installed.

1. How to Request Deletion

Option A — In the app: Go to Profile → Settings → Delete Account, and confirm. This immediately submits a deletion request.

Option B — Without the app: Email neklinx.app@gmail.com from the email address associated with your account, with the subject line "Data Deletion Request." Include your account email so we can locate your record.

2. What Gets Deleted

• Your account profile (name, email, authentication credentials)
• Your push notification token
• Your booking history and locker access logs, once retention requirements below are satisfied
• Your referral code association

3. What May Be Retained

Some information may be retained after account deletion where required for legal, accounting, security, or fraud-prevention purposes:

• Payment and transaction records: retained up to 12 months for accounting, tax, and dispute-resolution purposes, consistent with our Privacy Policy.
• Records required by law: retained as long as applicable law requires (e.g., financial recordkeeping obligations).
• Aggregated or de-identified data: that can no longer be linked to you may be retained for analytics.

NXL loyalty points associated with a deleted account are forfeited and cannot be transferred or redeemed after deletion.

4. Timeframe

We process deletion requests within 30 days. You will receive a confirmation email once your account and eligible data have been deleted.

5. Third-Party Data

Some data (such as payment records) is held by our processors (Stripe, NOWPayments) under their own retention policies. Deleting your Neklinx account does not automatically delete records held directly by these third parties; you may need to contact them separately for data they control.

6. Contact

NexLink Technologies Inc.
Email: neklinx.app@gmail.com